Business Support Administrator (Philippines)

• Exciting development opportunities and a competitive package working in the fast-growing Cyber Security Industry
• Working for a young and innovative company that believes in working hard and celebrating success
• Flexible working

About the company

InfoTrust’s mission is the protection of our customers against cybercrime. This year alone, the projected cost to the global economy as a result of cybercrime, is over $6 trillion.  It has become an ever-present boardroom conversation with focus and attention to address the issue.   

Founded in 2014, InfoTrust has rapidly expanded and received multiple awards in the process. Our vision is to be the global leader in cyber security.  We will achieve this by focusing on two things: by being “Customer Driven” and creating an innovative, high performing and exceptional work environment for our team. We recognise that rewarding and acknowledging hard work is paramount to our success.
 

Major Accountabilities

The Business Support Administrator is responsible for key deliverables, such as:

• Supporting daily sales requirements within the quote-to-cash process (creating Salesforce records, chasing vendors etc.)
• Processing orders with vendors, reviewing and verifying relevant documents specific to the order
• Manage the order process at each stage with sales reps, customers, and vendors
• Outlook In-Box Management - Checking and maintaining shared mailboxes and personal inboxes ensuring any items that require attention are effectively responded to. 
• Client database management
• Support the Assurance, Consulting & Engineering teams by assisting with project planning and resource scheduling
• Act as customer relationship support for professional service functions, ensuring customer enquiries are promptly addressed
• Attend customer meetings as required to take minutes and actions
• Monitor ongoing projects ensuring their progress is kept up to date and identify any potential opportunities or risks
• Ensure Contacts and Accounts are accurately recorded
• Maintain files and record management

Outcomes and measures

• Duties performed within agreed SLAs (Service Level Agreements)
• High level of quality ensuring business processes are followed and accurately executed
• Ensure compliance with general work practices
• Demonstrate working in a busy and ever-changing environment with the ability to remain flexible & meet department deadlines

Professional skills, qualifications and experience

• Previous experience in an administrative assistant or business support role within a commercial environment
• Ability to drive project-based work and to manage tasks, schedules, deliverables, budget and project risk
• You have prior technical experience, ideally with knowledge and understanding of the Salesforce.com platform, eco-system, and best practices
• The Salesforce Administrator Certification is desirable but not essential
• Proficiency in the use of the Microsoft Suite including Excel, Word, PowerPoint, and Outlook
• Proven track record of compliance with policies and procedures

Culture

Our team love working with us because we offer a technically exciting, innovative and dynamic company that has a strong vision and direction, but provides an environment that is collaborative, fun and rewarding. There are many perks of working here that you can’t see in this advert!

Benefits

• A fantastic team culture
• Community-focused and socially responsible
• An active rewards and recognition programme
• An experienced leadership team that is focused on supporting and coaching
• Supported career development and training opportunities
• Flexible working opportunities