The Opportunity
An exciting opportunity for a Level 1 Desk Side Support Agent to join our dedicated on-site IT team with a key education provider. In this full-time, on-site role, you will be the face of IT for Spirit, providing frontline technical support to internal stakeholders. You will be part of a small team delivering high-quality customer support, resolving day-to-day technical issues, and contributing to a smooth-running technology environment across the environment.
Responsibilities
- Provide desk side and remote Level 1 technical support to teachers, administrative staff, and students.
- Log and manage service tickets, incidents, and requests in line with ITIL practices.
- Troubleshoot hardware and software issues across Windows and macOS environments.
- Support and maintain classroom technologies, printers/MFDs (Papercut), and AV equipment.
- Assist with the setup and maintenance of user accounts and devices via Microsoft 365, Intune, and Azure AD.
- Troubleshoot and provide support for core school business applications, Microsoft Office 365, SharePoint, Teams, OneDrive, and Adobe Suite.
- Provide basic network and connectivity troubleshooting.
- Assist with VoIP/telephony issues (3CX knowledge desirable).
- Collaborate with Spirit IT colleagues to escalate and resolve complex technical issues.
Key Competencies & Experience:
- Minimum 1–2 years of experience in a Level 1 IT support or similar customer-facing technical role.
- Experience working in a school or education environment is highly regarded.
- Demonstrated experience supporting:
- Windows and Apple operating systems.
- Microsoft 365, Intune, Teams, OneDrive, SharePoint.
- Active Directory and Group Policy.
- Printers, MFDs, and basic networking.
- Basic understanding of Microsoft Azure and networking fundamentals.
- Familiarity with VoIP systems; 3CX knowledge is a plus.
- Ability to learn quickly and adapt to evolving school technology needs.
Skills:
- Excellent written and verbal communication skills.
- Strong customer service mindset with a proactive and approachable attitude.
- Reliable, punctual, and self-motivated.
- Comfortable working independently and collaborating with a team.
- Ability to manage multiple tasks and prioritise effectively in a busy environment.
- Willingness to be on-site every weekday and adapt to the structure of a school setting.
- Must hold a valid driver's licence and have access to a reliable personal vehicle.
- Must be eligible to work in Australia and pass a Working With Children Check.
Personal Attributes:
- Exceptional time management
- Strong Stakeholder management capabilities
- Ability to stay calm and focused under pressure, particularly during security incidents or crises
- Excellent communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders
- Exceptional problem-solving skills, with a focus on delivering pragmatic and innovative solutions
- Highly client-focused with a deep understanding of client needs and the ability to build lasting partnerships
How to Apply
Please send resumes to: pauline.tabirara@infotrust.com.au
