Infotrust is Australia’s leading ASX-listed technology and cyber security services provider (ASX:ITS). With over 250 professionals nationwide, including 140+ cyber specialists, Infotrust delivers end-to end cyber security, managed IT, and advisory services for public and private sectors.
With a cutting-edge Security Operations Centre (SOC), Infotrust’s distinct focus on innovation, deep expertise, and unwavering dedication to customer satisfaction distinguishes us within the cyber security landscape.
As an agile and dynamic security provider with a world-leading Australian based SOC, supporting organisations across Melbourne, Sydney, Brisbane, Perth and the wider Australian market, we have significantly bolstered Australia’s sovereign cyber capability and expertise. Infotrust SOC operates around the clock, delivering continuous monitoring, threat detection and incident response services. By employing advanced technologies and methodologies, we ensure our customers’ digital environments remain resilient against cyber threats.
To provide credible, agile, and innovative cyber and technology solutions in an ever-evolving world. Our people are dedicated security and technology experts who deliver exceptional outcomes and peace of mind for all our customers.
To better secure the world we operate in with our adaptive and resilient cyber security and technology solutions.
We partner with our customers to create value.
We are passionate about everything we do. We are continuously moving forward, innovating and improving.
We challenge how we empower, collaborate and communicate to deliver excellence to our customers.
We are honest, open, ethical and fair. We do what we say.
We show deep respect for human beings inside and outside of our company. We want our employees to enjoy work in their lives.
We are a trusted security partner to organisations large and small across many industries. You don’t need to take our word for it though, take a look at what they have to say.
Working across multiple systems, your role will see you provide a wide range of business support services, including recording, updating & maintenance of cloud-based systems (i.e., Microsoft Dynamics), generating & coordinating IMACs and effectively progressing orders that are received through to invoicing and supporting the wider team with day-to-day administrative tasks.
Reporting to the Chief Financial Officer, this role provides end-to-end oversight of enterprise systems strategy, technical roadmap, investment prioritisation, delivery governance and operational effectiveness. The role leads a team of Business Analysts and Technical Leads, ensuring platforms are scalable, integrated, secure, well-governed and aligned to business strategy, operational outcomes and future growth.
The L3 Senior Engineer is accountable for resolving incidents requiring deep technical expertise, managing operational tooling that enables service delivery, systematically building lower-tier capability to reduce escalation dependency, and delivering billable technical work including project assignments and specialist service requests.
The L1 Service Desk Engineer is accountable for resolving client incidents and requests at first contact wherever possible and for leaving every interaction in a better state than it was found. This includes restoring service, providing clear communication, capturing accurate records, and using or improving knowledge so issues are easier to resolve next time.
