Managing Consultant

Reporting to the Head of Assurance, the Managing Security Consultant is a hands-on operational leader who ensures consistent delivery excellence across Infotrust's Assurance practice. This role combines advanced technical expertise with day-to-day team management responsibilities, focusing on the efficient execution of client engagements while developing and maintaining high-performing consultant teams.

The role centres on operational management of delivery teams, ensuring projects are completed on time, within budget, and to exceptional quality standards while maintaining optimal team utilisation and performance. You'll oversee multiple concurrent engagements, manage resource allocation, and ensure consistent application of methodologies across all client work.

The Managing Security Consultant will serve as the operational backbone of the Assurance practice, translating strategic objectives set by the Head of Assurance into effective day-to-day execution. You'll lead by example through technical excellence while ensuring team members have the support, guidance, and development opportunities needed to deliver outstanding client outcomes.

This hands-on management role requires balancing technical delivery leadership with people management, process optimisation, and quality assurance. You'll work closely with the Head of Assurance and Principal Security Consultant to support practice objectives while taking ownership of operational efficiency and team performance across the Assurance division.

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Responsibilities

This role encompasses four key areas of responsibility, with primary emphasis on operational excellence and team management balanced with technical delivery and process improvement. The Managing Security Consultant will ensure consistent execution of practice standards while driving team performance and client satisfaction.

1. Operational Management

Oversee day-to-day operations of the Assurance practice including resource allocation and project scheduling
Manage multiple concurrent client engagements ensuring optimal resource utilisation and delivery timelines
Coordinate project assignments based on consultant capabilities, client requirements, and development opportunities
Monitor team utilisation targets and implement strategies to maintain optimal billable efficiency
Ensure consistent application of delivery methodologies and quality standards across all engagements
Support the Project Management Office with operational planning, capacity management, and delivery optimisation

2. Team Management and Development

Conduct regular one-on-one meetings, performance reviews, and professional development planning sessions
Support recruitment processes through candidate interviews, technical assessments, and onboarding coordination
Implement training programmes and ensure team members meet certification and development requirements
Address team concerns, resolve interpersonal issues, and maintain positive team culture and morale
Monitor individual performance against targets and implement improvement plans when required

3. Delivery Excellence and Quality Assurance

Lead complex technical engagements requiring advanced penetration testing expertise and methodology application
Conduct comprehensive quality reviews of all assessment reports before client delivery
Provide technical guidance and problem-solving support for challenging client engagements
Ensure adherence to established testing methodologies while identifying opportunities for process improvements
Manage client relationships during delivery phases including status updates, issue resolution, and expectation management
Support escalation resolution and handle complex technical or project-related challenges

4. Process Improvement and Compliance

Develop and maintain operational processes that improve delivery efficiency and consistency
Monitor team compliance with internal security standards, client confidentiality requirements, and industry certifications
Implement and oversee SLAs, metrics, and reporting systems for engagement management
Support internal audits, gap assessments, and process reviews to maintain operational excellence
Coordinate with other business units to ensure seamless project delivery and client satisfaction
Maintain documentation of processes, procedures, and lessons learned for continuous improvement

Outcomes and Measures

Success in this role will be measured across four key performance areas that demonstrate operational excellence, effective team management, and consistent delivery outcomes. The following measures reflect the Managing Security Consultant's ability to drive efficiency, maintain quality, and develop high-performing teams.

1. Operational Excellence

Maintain team utilisation targets while ensuring high-quality project delivery across all engagements
Achieve consistent on-time, within-budget project completion rates across managed teams
Implement process improvements that measurably increase delivery efficiency and client satisfaction
Achieve personal utilisation targets for delivery of offensive assurance engagements
Maintain optimal resource allocation and capacity planning to support business growth objectives

2. Team Performance and Development

Successfully develop and retain high-performing consultants through effective management and mentoring
Ensure all direct reports meet performance targets, utilisation goals, and professional development milestones
Maintain positive team engagement scores and low turnover rates within managed teams
Support successful career progression of team members through structured development planning

3. Quality and Client Satisfaction

Achieve exceptional client satisfaction scores through consistent delivery excellence and professional service
Maintain rigorous quality standards across all deliverables with minimal rework or client concerns
Successfully manage complex client relationships and resolve challenging delivery issues
Ensure compliance with all internal standards, client requirements, and industry certifications

4. Process and Efficiency Improvement

Develop and implement operational improvements that enhance team productivity and delivery consistency
Maintain comprehensive metrics and reporting that provide visibility into team performance and operational health
Successfully coordinate cross-functional activities to support seamless client experiences
Ensure ongoing compliance with security standards, audit requirements, and certification maintenance

Skills

The ideal candidate will possess advanced technical expertise combined with proven operational management experience and strong people leadership capabilities. This role requires hands-on security skills, effective team management abilities, and commitment to operational excellence.

1. Experience and Management Background

4+ years in offensive security roles with demonstrated progression to management responsibilities
Proven experience managing technical teams including performance management, development planning, and operational coordination
Track record of successful delivery management across multiple concurrent client engagements
Experience working in consulting environments with understanding of utilisation management and delivery optimisation

2. Technical Expertise

Advanced penetration testing experience across enterprise systems, applications, networks, and cloud environments
Expert-level proficiency with penetration testing tools, methodologies, and quality assurance processes
Deep understanding of security frameworks, compliance requirements, and industry best practices
Practical experience with complex technical problem-solving and escalation resolution
Knowledge of security standards and certification requirements including CREST, ISO27001, and similar frameworks

3. Management and Communication Skills

Strong people management skills with experience in performance management, coaching, and team development
Excellent organisational and project coordination abilities with proven capacity management experience
Professional communication skills suitable for client interaction, team leadership, and cross-functional collaboration
Ability to translate strategic objectives into operational plans and measurable team outcomes

4. Qualifications

Relevant tertiary qualification in computer security, computer science, or equivalent offensive team management experience
Minimum of two professional certifications such as OSCP, CPTS, OSEP, OSCE, OSEE, CRTO, CREST CRT/CCT, or equivalent
Management or leadership development qualifications or demonstrated experience preferred

Personal Attributes

The successful candidate will demonstrate strong operational leadership combined with technical expertise and effective people management skills. These attributes are essential for maintaining delivery excellence while developing high-performing teams and supporting practice growth.

1. Operational Leadership

Strong focus on operational efficiency with proven ability to manage multiple priorities and competing demands
Exceptional organisational and planning skills with attention to detail in process management
Results-oriented approach with commitment to meeting targets while maintaining quality standards
Systematic thinking with ability to identify and implement process improvements

2. People Management Excellence

Natural leadership ability with skill in motivating, developing, and retaining technical professionals
Strong coaching and mentoring capabilities with patience and commitment to individual development
Effective conflict resolution skills with ability to address team challenges constructively
Collaborative management style that encourages team engagement and professional growth

3. Technical and Professional Excellence

Commitment to maintaining cutting-edge technical expertise while balancing management responsibilities
High standards of professional conduct with focus on client service and delivery excellence
Adaptability to changing client needs, technology landscapes, and business requirements
Strong work ethic with ability to balance hands-on technical work with management duties

4. Communication and Collaboration

Clear and professional communication style appropriate for team management and client interaction
Ability to work effectively across all organisational levels from technical teams to senior management
Strong stakeholder management skills with capability to coordinate complex multi-party activities
Commitment to Infotrust values and positive contribution to company culture and client relationships

How to Apply

Please send resumes to: pauline.tabirara@infotrust.com.au