The Opportunity
The Security Engineer is pivotal in delivering, managing, and supporting security solutions that ensure our customers’ environments are secure, efficient, and resilient. This role combines hands-on implementation, customer enablement, project leadership, and pre-sales expertise. This ensures Infotrust customers receive high-value, strategic security outcomes, tailored to their business needs
Responsibilities
- Assist in the implementation, monitoring, and support of security technologies across customer environments, including SIEM, EDR, Email/Web Security, and Cloud Security tools.
- Support onboarding and integration of log sources, security controls, and endpoint solutions under the guidance of senior engineers.
- Work collaboratively with the PMO and engineering team to contribute to successful delivery of security projects and tasks.
- Respond to customer queries and escalations with professionalism and a focus on accurate, timely resolution.
- Conduct initial troubleshooting, log analysis, and issue investigation across supported platforms.
- Maintain high-quality technical documentation and contribute to service transition artefacts.
- Participate in internal knowledge sharing, security research, and training initiatives.
- Engage with customers in a professional and responsive manner to support ongoing service delivery.
- Escalate complex issues appropriately and contribute to root cause analysis and resolution tracking.
- Stay up to date on security best practices, emerging threats, and vendor technologies relevant to the role.
- Stay abreast of emerging threats, techniques, and technologies to help evolve service offerings and maintain relevance in a fast-changing landscape.
Key Performance Indicators (KPIs)
- Timely and accurate completion of assigned technical tasks and support requests
- Positive customer feedback on responsiveness and service quality
- Reduction in repeated issues through effective documentation and escalation
- Active participation in team meetings, training, and process improvement efforts
- Completion of required documentation to internal QA standards
- Consistent progress toward upskilling and certification milestones
Personal Attributes
- Clear and professional communicator with strong attention to detail
- Eagerness to learn and contribute in a collaborative team environment
- Strong problem-solving mindset and willingness to take ownership of assigned tasks
- Customer-oriented with a focus on delivering quality outcomes
- Adaptable and organised, able to manage competing tasks effectively
- Receptive to feedback and committed to continuous improvement
Qualifications
- 1–3 years of experience in Security Engineering or IT Support with a focus on security
- Exposure to:
- SIEM platforms (Splunk, Microsoft Sentinel, Rapid7 InsightDR, CrowdStrike NG-SIEM)
- Endpoint protection tools (Microsoft Defender, CrowdStrike)
- Email/Web security platforms
- Log source onboarding and event analysis
- Windows and Linux systems, TCP/IP networking fundamentals
- Understanding of key security concepts, threats, and frameworks (e.g. MITRE ATT&CK, NIST, CIS)
- Experience with basic scripting or automation (e.g. PowerShell, Bash, Python) is an advantage
- Actively working toward industry certifications (e.g. CompTIA Security+, Microsoft Security Fundamentals, Azure/AWS Cloud certs)
- Preferably with experience in Netskope.
How to Apply
Please send resumes to: pauline.tabirara@infotrust.com.au
